Refund Policy Overview
Our website address is: https://pirewriting.com. This refund policy applies to all AI rewriting services purchased through our platform.
Eligibility for Refunds
We offer refunds under the following circumstances:
- Technical failure of our AI rewriting system resulting in no output being generated
- System downtime preventing service delivery within 24 hours of purchase
- Incorrect charging or double billing
- Service not meeting the specifically advertised features
Non-Eligible Cases
Refunds will not be provided in the following cases:
- After the AI has processed and delivered the rewritten content
- If the customer is dissatisfied with the creative aspects of the AI rewriting
- When the customer has exceeded their daily or monthly usage limits
- For unused subscription time after cancellation
Refund Process
To request a refund:
- Contact our support team within 24 hours of your purchase
- Provide your order ID and reason for the refund request
- Include any relevant screenshots or evidence
- Allow up to 5-7 business days for review and processing
Processing Time
Once approved, refunds will be processed as follows:
- Credit/Debit Card payments: 5-10 business days
- PayPal payments: 3-5 business days
- Bank transfers: 7-14 business days
Subscription Cancellations
For subscription-based services:
- Cancellations can be made at any time through your account dashboard
- Service will continue until the end of the current billing period
- No partial refunds for unused subscription time
- Renewal payments will be automatically cancelled
Special Circumstances
We may consider refunds outside of our standard policy in exceptional circumstances, evaluated on a case-by-case basis. These may include:
- Extended service outages exceeding 48 hours
- Major system errors affecting multiple users
- Significant changes to service features during a subscription period
Contact Us
For any questions about our refund policy or to submit a refund request, please contact us at:
- Email: [email protected]
- Support Ticket: Through your account dashboard
- Response Time: Within 24 business hours
Policy Updates
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website. Continued use of our services after any modifications indicates acceptance of the updated policy.